Franchise Development Representative (Inside Sales)
London, Ontario | Full-Time | Hybrid
Oxford Learning is seeking a strong inside-sales professional to join our Franchise Development team.
This is a new role focused on the top of our franchise recruitment pipeline. You will be the first point of contact for prospective franchise owners and will be responsible for responding quickly to all new inquiries, qualifying serious candidates, advancing them to the next stage, and keeping opportunities moving through the sales process.
This is a great opportunity for someone who likes the phone, works with urgency, and is comfortable talking about money and business ownership.
In this role you will work closely with the Franchise Development team and gain exposure to the entire franchise sales process, from first inquiry through signed agreement and new-centre opening.
What You Will Do
Connect with prospective franchise owners.
New inquiries come directly to you. You will respond quickly, make as many attempts as required to reach qualified prospects, and conduct structured introductory calls to understand their motivation to join our Oxford Learning family. You'll note their location, investment capacity, timeline, and decision-making process.
Qualify and advance strong candidates.
Your goal is not simply to make calls. It is to identify serious prospective franchise owners and move them forward. When a candidate is qualified, you will complete the next-step documentation with them and book their meeting with one of our Franchise Development Specialists.
Own follow-up and lead nurturing.
Not every strong franchisee candidate is ready immediately. You will manage ongoing follow-up and re-engagement through phone, email, text, and marketing automation, making sure good opportunities are not lost.
Maintain a disciplined CRM.
You will keep the CRM current and accurate, including logging all call activity, lead status, next steps, follow-up dates, recordings, and pipeline information.
Track performance.
You will help produce the funnel metrics we use to manage franchise development, including response times, qualification activity, meetings booked, meeting attendance, lead sources, and pipeline progression.
Who We Are Looking For
You may currently work in inside sales, business development, recruitment, admissions, financial services, franchise development, or another phone-based commercial role.
More important than the industry is how you work.
You should be someone who:
Has at least two years of experience in a phone-forward sales or business-development role
Has excellent communication skills and is confident speaking with experienced businesspeople and prospective business owners
Can ask direct questions about finances, investment capacity, motivation, and timing
Communicates professionally and naturally without sounding scripted
Understands that strong follow-up is part of professional selling
Keeps commitments and follows through without needing to be chased
Is highly organized and comfortable managing multiple opportunities at different stages
Is comfortable working in a CRM such as Zoho, Salesforce, HubSpot, or a similar platform
Writes clearly and professionally
Experience in franchising, marketing automation, education, multi-unit businesses, or professional services is an asset. French language skills are also an asset.
Compensation
Base salary: $56,000 to $62,000 / year, depending on experience
Performance compensation: Quarterly performance bonus with a $10,000 annual target and additional upside for strong performance, plus a per-transaction incentive on completed franchise sales and resales.
Expected first-year total earnings: Approximately $66,000 to $72,000, depending on experience, ramp-up, individual performance, and completed transactions.
As you develop, you will also gain exposure to more advanced franchise-development activities and opportunities to take on greater responsibility within the team.
Benefits
Oxford Learning offers:
Comprehensive extended health and dental benefits
Life and AD&D insurance
Group RRSP
Employee assistance program
Generous vacation time
Additional paid company holidays
Schedule and Location
This is a full-time, permanent hybrid position: Head Office for three days a week minimum and as required with hybrid arrangements up to two days per week.
Oxford Learning Head Office
747 Hyde Park Road, London, Ontario
Three days per week the work hours will be from 9:00 a.m. to 5:00 p.m.
Two days a week will run on flex-time from approximately 11:00 a.m. to 7:00 p.m.
A paid Saturday-morning rotation will also be required approximately once every three weeks, with additional flex-time provided in lieu.
Applicants must be legally eligible to work in Canada and live within commuting distance of London, Ontario. Relocation assistance is not available.
About Oxford and GradePower Learning
Oxford Learning has been helping students develop stronger learning skills, confidence, and academic performance since 1984. Today, more than 150 Oxford Learning and GradePower Learning locations operate across Canada and the United States.
Our franchise network continues to grow, and this position will play an important role in finding and developing the next generation of Oxford Learning franchise owners.
How to Apply
Please use our TalentNest platform to apply!
Send your résumé along with a phone number where you can be reached.
Our first step is a phone conversation, which is appropriate because much of this job happens on the phone.
Oxford Learning uses AI to assist with aspects of application screening and assessment.
Oxford Learning is an equal-opportunity employer. Accommodations are available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.
We thank all applicants for their interest. Only candidates selected to continue in the recruitment process will be contacted.
