Client Services Coordinator

Full-Time Client Services Coordinator Wanted

Want to add rockstar to your job title? Searching for more meaning in your career? Look no further!

We know why you want to work in education, and we offer the opportunity to reach every single family who comes through our door. Oxford Learning Waterloo is looking for a dynamic and motivated Client Services Coordinator with strong people skills to assist in the day-to-day management of our busy centre.

Work with kids and their families to help students of all ages achieve academic success. Oxford Learning programs impart new approaches to learning, designed to last a lifetime. We teach students from pre-school to post-secondary levels how to learn, concentrate, listen, remember. But most importantly, to believe in themselves as they reach their academic dreams.

Helping kids realize their dreams and overcome school challenges is passionate work. Our Client Services Coordinator is part of an excellent team, here to help students find their way to a better school future.

Job requirements:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available. 

This position will involve Monday-Thursday afternoon and evenings and Friday/Saturday mornings. The successful candidate will be trained in our systems, methodologies, and approach. 

Vulnerable sector screening is mandatory.

Responsibilities (Position Details):

As the Client Services Coordinator you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You will have the following responsibilities:

• Help inform inquiring parents about our Oxford Learning programs
• Organize schedules for students, staff, and teachers
• Set up and administer assessments
• Establish and oversee student learning programs
• Liaise with members of the community (schools, sports teams, and local businesses)
• Maintain contact with parents and meeting with them to discuss their child's progress
• Ensure that the Oxford Learning philosophy is being maintained throughout the centre
• Create a fun and energetic learning environment on a daily basis
• Effectively master the Oxford Learning Teaching philosophy as well as coach other teaching members of the team

We encourage you to apply if you have the majority of the following requirements:

Education:

• Minimum university degree (Credits in Social Sciences, Languages, Math and Business preferred)
• Strong secondary school mathematics skills are an asset
• Additional language(s) spoken is an asset

Experience:

• Work in an educational environment dealing with medium to large student bodies
• Work in a business environment is an asset
• Experience with billing cycles required
• Strong computer skills (MS Office, online communication apps)
• Strong phone skills and experience in customer service (experience in sales is preferred)

The successful candidate will:

• Be personable, friendly, empathetic, and reliable
• Have excellent organization and communication skills
• Demonstrate problem-solving ability, resourcefulness, and take initiative
• Show a willingness to learn and grow
• Greet children and parents in a friendly and professional manner
• Build professional relationships with parents and community members

Smiles, High-Fives & Happy Students:

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

• fun staff events
• ongoing training opportunities
• frequent check-ins and feedback
• career growth opportunities, individualized training and mentorship, online courses, and more!
• Hands-on development of your teaching skills
• The satisfaction of helping kids achieve their full potential
• The opportunity to be involved in Oxford Learning events that give back to our communities
• A collaborative and fun working environment

Job Type: Full-time

Salary Range: $19.56 / hour - $22 / hour plus incentives

• Part-time to start and move to full-time within 2-3 months
• Hourly pay until full-time and then salaried

Benefits:

• Dental care
• Paid time off
• Opportunity for full benefits after 6 months

Schedule:

• Evenings
• Monday to Friday
• Saturday availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Are you the superstar we have been searching for? Apply now on TalentNest!

Oxford Learning Waterloo

10 Fischer-Hallman Road N, (Corner of Erb and Fischer-Hallman Rd N), Waterloo, ON

We thank all applicants for their interest in joining the team at Oxford Learning Waterloo. However, only those selected for the interview process will be contacted.